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SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
199 ratings and 140 comments received in the last 90 days.
23 July 2025
Extremely satisfied . a very simple process for purchasing a cracking car!
21 July 2025
Communication and friendliness
17 July 2025
Jack kept me informed from start to finish
13 July 2025
Could have run a bit smoother.
10 July 2025
Great service
09 July 2025
i was dealt with very well. Correspondence on progress of my new car was good and we were treated well at the handover.
07 July 2025
We were satisfied..our needs were addressed
06 July 2025
Jack was extremely helpful, polite and enthusiastic
01 July 2025
Extremely pleased with the car and presentation
24 June 2025
Completed the sale in under an hour.
23 June 2025
I found the whole experience easy and pleasant to do business with you all. My son and I would like to give a special thank you to Joe Mason who looked after us admirable throughout the whole process.
20 June 2025
Sales staff were very knowledgeable, friendly and helpful. Delivery was on time and seamless.
18 June 2025
Car delivered in excellent condition with super spec
14 June 2025
Ed Statham the Sales Executive gave us superb friendly, professional and informative service throughout the whole process.
12 June 2025
Friendly and professional Penny Bell
12 June 2025
Team were very attentive and responsive to queries
04 June 2025
So friendly and given all the information required - answered all my questions and always available to chat with
26 May 2025
The team at Min Stratford( Ben, Will,Jack) have provided excellent service. 'Above and beyond the call'. Nothing too much trouble.
23 May 2025
The whole pick up day was brilliant! I've never had to unveil a new car before and it just added to the excitement
23 May 2025
As above, all round great experience
22 May 2025
Easy and extremely friendly and knowledgable staff
20 May 2025
Ben, Joe and Will were all super helpful.
13 August 2025
Very friendly service. Car was taken car of efficiently and to a high standard.
13 August 2025
Great from front desk ie. Becky but poor from workshop.
13 August 2025
Becky went out of her way to rectify my mistake of booking my car MOT at the wrong location, managed to fit me in on the day and was super friendly throughout.
12 August 2025
The service and MOT were finished fairly quickly and professionally, and explaining of issues relayed to us on the video taken .
12 August 2025
Swift service with no fuss
11 August 2025
Very professional
11 August 2025
Staff helpful - good annual experience, except new rule - not able to fetch car from my house 15 miles away. Had to drive there, a Sytner driver taking me back, same person fetching me to drive home. No problem in 30 years with mini . I am 80 .
10 August 2025
Staff were very pleasant and helpful.
10 August 2025
The team were informative and efficient.
10 August 2025
Good service from all the staff
09 August 2025
Swift and professional
08 August 2025
Fix went really well on the day. Have had to rebook as has a small rattle but this is in had by the team
06 August 2025
Very welcoming, friendly staff. Put you at your ease.
04 August 2025
Always polite and helpful
03 August 2025
Shame they didn't bother to clean the rear inside of the countryman it would have been much appreciated
03 August 2025
It was decent
02 August 2025
All well as above Car wash was a bit half hearted
31 July 2025
Satisfied.
31 July 2025
The speed that it was done.
30 July 2025
See above
30 July 2025
As above
29 July 2025
Great service. Polite and helpful. Really appreciated the video (it would be great if it was integrated in the Mini App).
29 July 2025
I thought the healthcheck video was a great idea. everyone was very helpful and polite. My car was available for collection in good time
29 July 2025
See above.
28 July 2025
Couldn't ask for better service
27 July 2025
Pleasant staff ,tea/coffee whilst waiting.Can not fault service.
26 July 2025
Cost really
26 July 2025
Really friendly and easy morning, staff were really friendly and professional- even had two hot drinks, great service!!
25 July 2025
Becky was most efficient at her job explaining everything very carefully
24 July 2025
Poor communication regarding completion of work. I had to call and was not kept informed of progress.
24 July 2025
As above
23 July 2025
Very straight forward process
23 July 2025
Did everything required to excellent standard
22 July 2025
The job was done fast
22 July 2025
It was not too long
21 July 2025
Excellent! I was late but the service advisor Becky couldn't have been more helpful and accommodating. She got the work done efficiently with zero hassle
21 July 2025
.
21 July 2025
Very friendly efficient and non pushy staff
20 July 2025
Please above. If you're not equipped to provide a decent service, or have the processes in place to provide answers to questions you ask at check-in, maybe don't ask those questions!
20 July 2025
Please see comments above
19 July 2025
Issues with car explained.
16 July 2025
Same as above
16 July 2025
Quick and efficient service.
15 July 2025
Service is good and I believe they took good care about my car
15 July 2025
Had a petrol leak that was identified and resolved quickly.
15 July 2025
We had a call earlier in the day which resulted in unnecessary work being carried out and rolled over to the next service. That was a pleasing call to receive so thank you Sytner.
15 July 2025
Dishonest and disgraceful - tried to charge us £1300 for a new headlamp unit, which was fully working; allegedly 1 of the brackets was broken. We took to a nearby MOT testing centre for them to examine - bracket not broken, headlamp full working
14 July 2025
As above
14 July 2025
Service was great. All fixed to time. Good updates.
13 July 2025
Same reason as number 1
13 July 2025
Quick and reliable
12 July 2025
Everyone very helpful
09 July 2025
When I arrived, the staff were ready and waiting, right on time. There was no delay or confusion, which I really appreciated. The team was friendly, professional, and welcoming from the start. They took the time to walk me through the service process
09 July 2025
When I got the service- brilliant. Had to phone twice in addition to the original booking to persuade someone to hear my request. Message not passed on- or even worse original recipient didn't bother to follow up. RECEIVE A MESSAGE OWN FOLLOW UP!
08 July 2025
Very friendly and kind people.
08 July 2025
Usually 5 star but the new system had me wait all day for a relatively minor procedure
08 July 2025
Speed of getting the car booked in for warranty work, cleaning the car and overall efficiency
08 July 2025
Everyone was friendly, helpful and courteous - the waiting room was a pleasant area to wait in and the coffee was much appreciated ??
08 July 2025
Nothing to fault
08 July 2025
Everything done.
07 July 2025
On the day, polite and friendly guy on desk and service was completed quickly. Good experience all round.
07 July 2025
Staff are very friendly, welcoming and professional.
07 July 2025
Excellent service.
06 July 2025
Team did a great job from reception to technicians to handback of car
06 July 2025
Rybrook used to pick my car up & drop it off. Sytner don't extend this courtesy. They also normally charge £25 for the loan car. It actually costs more to get your car serviced. Becky however, made up for Sytner's short coming, with perfect service.
06 July 2025
Excellent service advisor who was courteous, efficient and knowledgeable. Service was conducted well and the car cleaned and I was able to collect it at the time I had asked for.
04 July 2025
All of the staff are friendly and keep you informed all the way. Also it's comfortable while you wait and lovely coffee too.
04 July 2025
They dealt with my request and kept me informed of the process
04 July 2025
Service completed without any waiting. Helpfull and efficient staff.
03 July 2025
My wife brought the car in with an issue on the Friday afternoon, the problem was diagnosed there and then & I received a quote to solve the issue later on in the afternoon & the repairs were undertaken on the Monday
03 July 2025
Friendly, professional service
02 July 2025
Cost could have been a bit cheaper to be honest. Yellow warning light keeps coming on since the recall a few months ago..
01 July 2025
Excellent service
27 June 2025
I was kept informed of the progress of what was happening during the visit.
25 June 2025
Becky was professional and very helpful
25 June 2025
Good instruction on the service But pricey
24 June 2025
Was really good
24 June 2025
Easy to arrange, helpful and efficient experience on the day - no complaints at all
24 June 2025
Very smooth once a booking was made
22 June 2025
Friendly, reliable
21 June 2025
Lovely staff and very helpful
20 June 2025
Tyre pressure was set wrong on my vehicle Had to call out RAC .. after short trip
19 June 2025
I would give 4.5 stars if the option was available. Only slight downside was communication from service team which was a little less frequent than ideal. When you're waiting to find out what the situation is it is helpful to have regular feedback
19 June 2025
Really good service all round
17 June 2025
Poor communication- we had to do all the chasing. Car was scheduled to be in for a day and was there for 3 days - not sure why?
16 June 2025
Can only give are opinion which was good
16 June 2025
Fixed my car problem
15 June 2025
We could not fault stoping and being served with coffee etc . The cleaning was superb too . Jenny Walford .
15 June 2025
Everything done efficiently
15 June 2025
Very efficient. Excellent customer service
14 June 2025
Delivered as stated
14 June 2025
Friendly and helpful staff
13 June 2025
Service technicians spent time checking out all the queries listed on my app, keeping my vehicle overnight to ensure the good health of the battery.
12 June 2025
Attention to detail was good
11 June 2025
Very efficient and professional service
10 June 2025
See above.
10 June 2025
Good service
10 June 2025
Clear pricing, easy to book.
09 June 2025
Service was okay
09 June 2025
Polite, helpful and went above and beyond.
08 June 2025
.
08 June 2025
Issues sorted
05 June 2025
Like the video review of the car showing any issues.
02 June 2025
Simple book in procedure. Very friendly and helpful staff. Efficient and quality service. I have the confidence of knowing my mini is in the best hands.
01 June 2025
Completely satisfied
01 June 2025
As above
31 May 2025
Experience with customers services
29 May 2025
No issues, and happy with the work carried out.
28 May 2025
Excellent service and customer care
27 May 2025
Roman very good and professional
25 May 2025
Excellent
23 May 2025
All issues resolved
22 May 2025
The booking in process was easy with polite friendly staff. I was kept informed throughout with updates during my service
22 May 2025
Didn't book a courtesy car as there wasn't any available but on hearing we were going try and get a taxi, he pulled out the stops and got a car from the compound.
22 May 2025
Service very good but the only thing that keeps letting you down is the cleaning afterwards not very good inside & out have to rate it a 3 had to do it myself again
21 May 2025
Friendly, efficient service
20 May 2025
unbelievably great
08 August 2025
Couldn't have asked for better attention