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OUR CUSTOMER REVIEWS
SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
259 ratings and 167 comments received in the last 90 days.
26 May 2025
The team at Min Stratford( Ben, Will,Jack) have provided excellent service. 'Above and beyond the call'. Nothing too much trouble.
23 May 2025
The whole pick up day was brilliant! I've never had to unveil a new car before and it just added to the excitement
23 May 2025
As above, all round great experience
22 May 2025
Easy and extremely friendly and knowledgable staff
20 May 2025
Ben, Joe and Will were all super helpful.
05 May 2025
Excellent friendly, helpful and information service
01 May 2025
Very friendly service.
29 April 2025
Staff always extremely knowledgeable
27 April 2025
Nice showroom, prompt and attentive staff
10 April 2025
Just everything was smooth and streamlined.
10 April 2025
everything went smoothly. All our questions were answered
06 April 2025
Joe Mason and his team were great. They have looked after us well.
06 April 2025
The whole process was simple and made to feel special by the team. On the day of collection Penny and Will went above and beyond, sending little videos before and spending the time to talk through all of the amazing features on the car.
06 April 2025
Ben and the team at Sytner Stratford were very helpful. I test drove two vehicles and the service provided during my selection on the day or collection and post sale has been excellent.
05 April 2025
The Stratford mini dealership was absolutely first class, especially William Lewis whose dedication to customer satisfaction is truly world class.
03 April 2025
Jack and Will made the process very easy and fun!
03 April 2025
Both Jack and Will were fantastic.
03 April 2025
Jack was excellent with his communication and he and Will took a lot of care to go though the finance details and then the vehicle handover. An excellent experience.
30 March 2025
Fantastic. Some hiccups with a new system but understandable.
29 March 2025
Great experience
27 March 2025
I was kept up to date on when car was ready and everything I needed to do on the day of collection.
26 March 2025
Great from first meeting- didn't come over too pushy/ salesy and very knowledgeable on all MINI aspects
25 March 2025
Everything I asked for was delivered ahead of time.
23 March 2025
Faultless
15 March 2025
Seamless from start to finish.
14 March 2025
Joe Mason was exceptional in his support
14 March 2025
Well presented showroom, attentive staff.
08 June 2025
Issues sorted
08 June 2025
.
05 June 2025
Like the video review of the car showing any issues.
02 June 2025
Simple book in procedure. Very friendly and helpful staff. Efficient and quality service. I have the confidence of knowing my mini is in the best hands.
01 June 2025
Completely satisfied
01 June 2025
As above
31 May 2025
Experience with customers services
29 May 2025
No issues, and happy with the work carried out.
28 May 2025
Excellent service and customer care
27 May 2025
Roman very good and professional
25 May 2025
Excellent
23 May 2025
All issues resolved
22 May 2025
Service very good but the only thing that keeps letting you down is the cleaning afterwards not very good inside & out have to rate it a 3 had to do it myself again
22 May 2025
Didn't book a courtesy car as there wasn't any available but on hearing we were going try and get a taxi, he pulled out the stops and got a car from the compound.
22 May 2025
The booking in process was easy with polite friendly staff. I was kept informed throughout with updates during my service
21 May 2025
Friendly, efficient service
20 May 2025
unbelievably great
19 May 2025
Very satisfied. The complementry car wash was far from good. The windows were left with milky streaks . I had to reclean them and wipe smears off the car too.
19 May 2025
We had an issue with the car & mini app, saying something was wrong when it wasn't, I explained this to Becky and she said this would be raised with the IT/Tech people, 3 days later the issue was fixed.
19 May 2025
Everyone very helpful
19 May 2025
Everything completed exactly as promised. Becky and Roland really helpful and professional. Everything ready on time.
19 May 2025
On time. And flexible
18 May 2025
Completed on time great communication
18 May 2025
Excellent service from Ronan who stayed in contact throughout.
17 May 2025
I have ended up with 4 tyres that have required replacing as a result of a. Undiagnosed puncture, lost income from work as I e taken time off to visit the garage. My faith in the mechanics at Stratford Sytner is zero.
17 May 2025
Staff very good and quick turnaround
16 May 2025
We had to wait 45 mins past our agreed completion time slot. We were advised that our vehicle was 'nearly ready' & then 'just being brought round' when she was still waiting to be washed. We heard other customers being told, they would be seen to 1st
14 May 2025
Lovely you man delt with everything
14 May 2025
Friendly staff
12 May 2025
All completed as requested
11 May 2025
Kept informed with the status and useful video
08 May 2025
Small issue when starting the car after the service - a warning message. It was resolved after a wait however.
08 May 2025
Recall carried out on time loan car was fueled and avaliable Ronan was a good service advisor not forgetting mention the tecnition who worked on the car done a good job
08 May 2025
Good service
07 May 2025
The young lady on the reception was extremely helpful and very pleasant, she kept me informed about the progress, and made me feel very welcome.
07 May 2025
Efficient service, I was kept informed of progress and the work was completed without problem
07 May 2025
I had no issues to report
06 May 2025
Very easy to book with plenty of flexibility. Pre-appointment check in helps to speed things up on the day
04 May 2025
Happy with everything
03 May 2025
Did exactly what they said they would do and in the time scale given.
30 April 2025
The work was completed quickly. Sytner kept me informed about progress. Good to be able to collect my car on Saturday.
29 April 2025
Repair completed .perfect.
29 April 2025
Professional and friendly service team, kept me informed with a smile.
28 April 2025
Same answer as above
28 April 2025
The staff informed what work was to be undertaken and also the costs
28 April 2025
Thank you for price matching the tyre price to a local company.
28 April 2025
No problem with service. Would be useful if the team could check the eMac status of a customer before arrival, I was told twice on 2 separate occasions about my bill and twice I said I pay into eMac. Someone else might not be so savvy and pay again.
28 April 2025
Useful to have all information about the issues with car, not just the ones it was in garage for
28 April 2025
Very friendly
28 April 2025
Fast and professional service
28 April 2025
All done very efficiently and they were able to provide a loan car for the day at short notice.
28 April 2025
Member of staff was very efficient and explained everything clearly. Work was completed on the car quickly.
28 April 2025
.
28 April 2025
Quick and easy
23 April 2025
They are friendly and helpful.
23 April 2025
Recall work carried out as expected. Ronan the service advisor was extremely friendly, helpful and efficient on the day.
23 April 2025
Becky was so helpful with everything
23 April 2025
my car was MOT'd and serviced on time and i was able to collect it at a time that suits my work commitments
19 April 2025
The only reason it's not 5 stars is because it looks like someone cleaned the inside of my windows with a cheese sandwich! But Becky was great at keeping me up to date about the progress and my car is running very well
19 April 2025
Zach explained everything clearly kept me updated
16 April 2025
Satisfied as stated above
16 April 2025
All good, No problems
15 April 2025
Efficient
14 April 2025
Great service and comfortable to wait inside whilst your car is being serviced.
14 April 2025
Friendly staff, didn't have to wait and the car came back clean.
14 April 2025
Service was excellent
13 April 2025
My car is always well serviced
12 April 2025
Very - Zach was very helpful and approachable and kept me up to date with my service
12 April 2025
Great service.
11 April 2025
I am happy with the quality of the work done and happy that Sytner Stratford took good care of my car. However, the communication from Becky was poor and despite booking in my car for 9am, the inspection was not done till 4pm leaving me car-less.
11 April 2025
Service dashboard indicator not reset and rear fog light warning when driven away from Stratford Mini. Returned following Saturday for both to be corrected - no charge for new bulb which is good.
10 April 2025
Having been told the car would be cleaned, and despite it being with you all day, it wasn't (I feel sure this also happened the last time I brought it in, so why offer?!). It's not particularly convenient to bring it back 'another time'.
10 April 2025
As already stated
10 April 2025
Easy to book online and happy with the service carried out
09 April 2025
Was expensive but very professional
08 April 2025
I am waiting to be contacted about my ongoing oil leak
08 April 2025
Very good staff
07 April 2025
Knowledgable staff, kept informed
07 April 2025
Car ready in time and all work completed
07 April 2025
Good service
06 April 2025
Text book service team from Steve and his team
06 April 2025
Very good service, polite staff
06 April 2025
Again good customer service,job completed well.
06 April 2025
Helpful, friendly and extremely accommodating
05 April 2025
Really impressed
04 April 2025
Ronan was efficient and friendly
04 April 2025
As above
03 April 2025
Friendly
02 April 2025
Polite and courteous on arriving and throughout time spent in showroom
02 April 2025
Top notice service from Zach on the day - who assisted with the handover, acknowledged the issues with the car and made sure I was kept updated on progress through the day. All round decent bloke!
02 April 2025
Super service.
02 April 2025
Very helpful staff, I needed an extra tyre fitting which they hadn't got in stock and so they let me borrow a courtesy car so that i din't have to wait at the dealership longer
02 April 2025
Good customer service, friendly staff
01 April 2025
good
01 April 2025
The car was returned clean and on time.
01 April 2025
Very informative and always offering other free services
01 April 2025
I made a recent complaint as we'd turned up for a service intervention as agreed via email and txt only which didn't work out. Roman Ferguson took over the follow up booking and got everything back on track.
31 March 2025
Efficient, hassle free service.
31 March 2025
As above
31 March 2025
Diagnosed and resolved issue whilst I waited
30 March 2025
Customer service kept me fully informed of the recall progress.
30 March 2025
In and out in less than 1hr for Mot.
30 March 2025
I thought the minor service was rather expensive
29 March 2025
Great service, washed car after work done. No trouble in borrowing a courtesy car.
27 March 2025
Super helpful, pleasant and friendly
27 March 2025
Car not able to be washed or valeted
27 March 2025
Very friendly & helpful
27 March 2025
It was smooth and well communicated.
26 March 2025
Quick and efficient service and very shiny mini!
26 March 2025
Good experience
26 March 2025
Polite staff and good service
25 March 2025
Staff very approachable and helpful
25 March 2025
I used the app to book an MOT for Aa Saturday, but arrived to find no MOT technician present on the day. Rescheduled for midweek. Arrived on time but waited more than 3 hours for the car to be returned. No updates were provided until I enquired.
25 March 2025
Everything went smoothly, had the video of my car, everything completed and picked up a clean sparkling car
25 March 2025
All excellent, no problem at all
25 March 2025
Work was done quickly and i was given a great car to test out.
25 March 2025
The Service staff were very helpful and kept us informed throughout the service.
25 March 2025
I received a very good service experience.
24 March 2025
Excellent service
24 March 2025
The work was carried out as described.
23 March 2025
Really happy with the staff that I dealt with but the replacement tyres I required were not in stock, and so the garage had to hold onto my car for another 24 hours, which meant I had to rearrange another day of work as I didn't have my car
23 March 2025
Good service
21 March 2025
Superb by far the best dealership I have had dealings with
20 March 2025
Didn't have any single issue during the visit
19 March 2025
Efficient, kept up to date
19 March 2025
My car was not finished until very late, so Zack went out of his way to get the car cleaned for me himself as the valet technician had already gone home.
19 March 2025
It was just very efficient and.
19 March 2025
MOT completed as required
18 March 2025
Totally satisfied because I was welcomed by staff who were charming, helpful and knowledgeable about the work to be carried out. The showroom was bright, clean and gave the feeling of efficiency.
18 March 2025
Great service from Ronan
18 March 2025
Quick, efficient and great communication
17 March 2025
Great service from your colleagues. Kept me up to date with progress
17 March 2025
Lady on reception was rude about the MOT booking upon arrival. Forcibly stating that the MOT was not free when it was provided as part of the sale. After checking the system and being proved wrong, they stated
17 March 2025
Very helpful
16 March 2025
All fixed and back on the road.
16 March 2025
Just the price is higher than other. Only negative point is about the price.
15 March 2025
As above
15 March 2025
Because I was very happy
14 March 2025
Car was sent back with all the work required completed Staff had time to discuss the service and were professional
04 June 2025
So friendly and given all the information required - answered all my questions and always available to chat with