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SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
187 ratings and 137 comments received in the last 90 days.
07 September 2025
Informative friendly ..very pleasant Joe Mason was excellent
04 September 2025
Couldn't have done more
03 September 2025
The whole experience felt very special. The Mini centre was spotlessly clean. We were welcomed and given a drink. When collecting the car in was in a glass room keeping it clean. Jack was very attentive and all members of staff were friendly.
19 August 2025
All extremely helpful.
14 August 2025
Straight forward as I more or less knew what I wanted with help from Jack. Joe the apprentice did the handover impeccably. Talked me through the car and dashboard. Loaded my phone at the same time. Really helpful nice guy.
08 August 2025
Couldn't have asked for better attention
23 July 2025
Extremely satisfied . a very simple process for purchasing a cracking car!
21 July 2025
Communication and friendliness
17 July 2025
Jack kept me informed from start to finish
13 July 2025
Could have run a bit smoother.
10 July 2025
Great service
09 July 2025
i was dealt with very well. Correspondence on progress of my new car was good and we were treated well at the handover.
07 July 2025
We were satisfied..our needs were addressed
06 July 2025
Jack was extremely helpful, polite and enthusiastic
01 July 2025
Extremely pleased with the car and presentation
24 June 2025
Completed the sale in under an hour.
23 June 2025
I found the whole experience easy and pleasant to do business with you all. My son and I would like to give a special thank you to Joe Mason who looked after us admirable throughout the whole process.
20 June 2025
Sales staff were very knowledgeable, friendly and helpful. Delivery was on time and seamless.
18 June 2025
Car delivered in excellent condition with super spec
09 September 2025
Service completed swiftly, good comms throughout
09 September 2025
As above
07 September 2025
Very satisfied
07 September 2025
Great service, friendly helpful advice, great product knowledge
06 September 2025
Due to being told the near side passenger door was at first told the cable had come away. Then second time I brought it back in they said it was the cables were rusty. It was in fact that the car required a new door handle.
06 September 2025
Courteous service, helpful information and pleasant waiting surroundings
02 September 2025
Video was excellent and the updates received during the process
02 September 2025
Excellent service. I also had the car washed. ??
02 September 2025
Prompt, efficient, friendly helpful staff.
01 September 2025
A failed MoT efficiently dealt with.
01 September 2025
I was kept up to date with the work
01 September 2025
I have already emailed my response regarding the collection of my vehicle after it's service .
28 August 2025
Very happy with the level of service provided.
28 August 2025
Very polite and efficient service
25 August 2025
Ronan did a great job to accommodate my needs on the day of servicing our Mini
25 August 2025
Quick and easy to book. Carried out efficiently and kept me informed at each point.
24 August 2025
See above
23 August 2025
Was disapointed that I had to argue to get the repmacement door handle fixed under the warranty, should have been done automatically
23 August 2025
Becky was extremely helpful showing me around the electric loan car and even coming with me on a quick drive down the road to make sure I was comfortable with it. The repair was done and car was all ready for me when I returned.
22 August 2025
As before
21 August 2025
Made welcome by all the staff especially Beccie
20 August 2025
Very satisfied
19 August 2025
A bolt was broken during the replacement of a part and waiting for a replacement added a day to the service. The wrong tyres were fitted and this added another day. Some recompense was made which is why I haven't rated this as one star.
19 August 2025
Booked for 10am but service not started till midday.
18 August 2025
Becky Tester was very understanding and very helpful, making my visit a pleasant experience.
18 August 2025
I'm unhappy about the car service completed. When I returned the service light was still showing and the car hadn't been washed which I asked for. The car was in for a brake service and the wheels hadn't been removed so concerned the work wasn't done
17 August 2025
If I hadn't called the garage the morning I was meant to have picked my car up to see if the brakes were fixed, I would have turned up and would have to booked it in again
17 August 2025
I would have liked to be able to go into town for a couple of hours whilst my car was being servived but there are no buses so i had to sit and wait in the service centre
16 August 2025
I wasn't kept informed on progress of warranty issues , until the service mgr became involved. Beforehand promised phone updates but these didn't occur.
14 August 2025
I am very satisfied, the service was great, my car's running smoothly, and I really believe in giving credit where it's due. It's rare to find that kind of customer care, so I felt they deserved the positive feedback
13 August 2025
Becky went out of her way to rectify my mistake of booking my car MOT at the wrong location, managed to fit me in on the day and was super friendly throughout.
13 August 2025
Very friendly service. Car was taken car of efficiently and to a high standard.
13 August 2025
Great from front desk ie. Becky but poor from workshop.
12 August 2025
Swift service with no fuss
12 August 2025
The service and MOT were finished fairly quickly and professionally, and explaining of issues relayed to us on the video taken .
11 August 2025
Staff helpful - good annual experience, except new rule - not able to fetch car from my house 15 miles away. Had to drive there, a Sytner driver taking me back, same person fetching me to drive home. No problem in 30 years with mini . I am 80 .
11 August 2025
Very professional
10 August 2025
Staff were very pleasant and helpful.
10 August 2025
The team were informative and efficient.
10 August 2025
Good service from all the staff
09 August 2025
Swift and professional
08 August 2025
Fix went really well on the day. Have had to rebook as has a small rattle but this is in had by the team
06 August 2025
Very welcoming, friendly staff. Put you at your ease.
04 August 2025
Always polite and helpful
03 August 2025
It was decent
03 August 2025
Shame they didn't bother to clean the rear inside of the countryman it would have been much appreciated
02 August 2025
All well as above Car wash was a bit half hearted
31 July 2025
The speed that it was done.
31 July 2025
Satisfied.
30 July 2025
As above
30 July 2025
See above
29 July 2025
I thought the healthcheck video was a great idea. everyone was very helpful and polite. My car was available for collection in good time
29 July 2025
See above.
29 July 2025
Great service. Polite and helpful. Really appreciated the video (it would be great if it was integrated in the Mini App).
28 July 2025
Couldn't ask for better service
27 July 2025
Pleasant staff ,tea/coffee whilst waiting.Can not fault service.
26 July 2025
Really friendly and easy morning, staff were really friendly and professional- even had two hot drinks, great service!!
26 July 2025
Cost really
25 July 2025
Becky was most efficient at her job explaining everything very carefully
24 July 2025
As above
24 July 2025
Poor communication regarding completion of work. I had to call and was not kept informed of progress.
23 July 2025
Very straight forward process
23 July 2025
Did everything required to excellent standard
22 July 2025
It was not too long
22 July 2025
The job was done fast
21 July 2025
Excellent! I was late but the service advisor Becky couldn't have been more helpful and accommodating. She got the work done efficiently with zero hassle
21 July 2025
.
21 July 2025
Very friendly efficient and non pushy staff
20 July 2025
Please see comments above
20 July 2025
Please above. If you're not equipped to provide a decent service, or have the processes in place to provide answers to questions you ask at check-in, maybe don't ask those questions!
19 July 2025
Issues with car explained.
16 July 2025
Quick and efficient service.
16 July 2025
Same as above
15 July 2025
We had a call earlier in the day which resulted in unnecessary work being carried out and rolled over to the next service. That was a pleasing call to receive so thank you Sytner.
15 July 2025
Dishonest and disgraceful - tried to charge us £1300 for a new headlamp unit, which was fully working; allegedly 1 of the brackets was broken. We took to a nearby MOT testing centre for them to examine - bracket not broken, headlamp full working
15 July 2025
Service is good and I believe they took good care about my car
15 July 2025
Had a petrol leak that was identified and resolved quickly.
14 July 2025
Service was great. All fixed to time. Good updates.
14 July 2025
As above
13 July 2025
Quick and reliable
13 July 2025
Same reason as number 1
12 July 2025
Everyone very helpful
09 July 2025
When I arrived, the staff were ready and waiting, right on time. There was no delay or confusion, which I really appreciated. The team was friendly, professional, and welcoming from the start. They took the time to walk me through the service process
09 July 2025
When I got the service- brilliant. Had to phone twice in addition to the original booking to persuade someone to hear my request. Message not passed on- or even worse original recipient didn't bother to follow up. RECEIVE A MESSAGE OWN FOLLOW UP!
08 July 2025
Usually 5 star but the new system had me wait all day for a relatively minor procedure
08 July 2025
Speed of getting the car booked in for warranty work, cleaning the car and overall efficiency
08 July 2025
Everything done.
08 July 2025
Very friendly and kind people.
08 July 2025
Nothing to fault
08 July 2025
Everyone was friendly, helpful and courteous - the waiting room was a pleasant area to wait in and the coffee was much appreciated ??
07 July 2025
Staff are very friendly, welcoming and professional.
07 July 2025
Excellent service.
07 July 2025
On the day, polite and friendly guy on desk and service was completed quickly. Good experience all round.
06 July 2025
Excellent service advisor who was courteous, efficient and knowledgeable. Service was conducted well and the car cleaned and I was able to collect it at the time I had asked for.
06 July 2025
Rybrook used to pick my car up & drop it off. Sytner don't extend this courtesy. They also normally charge £25 for the loan car. It actually costs more to get your car serviced. Becky however, made up for Sytner's short coming, with perfect service.
06 July 2025
Team did a great job from reception to technicians to handback of car
04 July 2025
They dealt with my request and kept me informed of the process
04 July 2025
All of the staff are friendly and keep you informed all the way. Also it's comfortable while you wait and lovely coffee too.
04 July 2025
Service completed without any waiting. Helpfull and efficient staff.
03 July 2025
My wife brought the car in with an issue on the Friday afternoon, the problem was diagnosed there and then & I received a quote to solve the issue later on in the afternoon & the repairs were undertaken on the Monday
03 July 2025
Friendly, professional service
02 July 2025
Cost could have been a bit cheaper to be honest. Yellow warning light keeps coming on since the recall a few months ago..
01 July 2025
Excellent service
27 June 2025
I was kept informed of the progress of what was happening during the visit.
25 June 2025
Good instruction on the service But pricey
25 June 2025
Becky was professional and very helpful
24 June 2025
Easy to arrange, helpful and efficient experience on the day - no complaints at all
24 June 2025
Very smooth once a booking was made
24 June 2025
Was really good
22 June 2025
Friendly, reliable
21 June 2025
Lovely staff and very helpful
20 June 2025
Tyre pressure was set wrong on my vehicle Had to call out RAC .. after short trip
19 June 2025
Really good service all round
19 June 2025
I would give 4.5 stars if the option was available. Only slight downside was communication from service team which was a little less frequent than ideal. When you're waiting to find out what the situation is it is helpful to have regular feedback
17 June 2025
Poor communication- we had to do all the chasing. Car was scheduled to be in for a day and was there for 3 days - not sure why?
16 June 2025
Can only give are opinion which was good
16 June 2025
Fixed my car problem
09 September 2025
The car came earlier than expected and on time