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OUR CUSTOMER REVIEWS
SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
268 ratings and 186 comments received in the last 90 days.
10 April 2025
Just everything was smooth and streamlined.
06 April 2025
Ben and the team at Sytner Stratford were very helpful. I test drove two vehicles and the service provided during my selection on the day or collection and post sale has been excellent.
06 April 2025
Joe Mason and his team were great. They have looked after us well.
06 April 2025
The whole process was simple and made to feel special by the team. On the day of collection Penny and Will went above and beyond, sending little videos before and spending the time to talk through all of the amazing features on the car.
05 April 2025
The Stratford mini dealership was absolutely first class, especially William Lewis whose dedication to customer satisfaction is truly world class.
03 April 2025
Both Jack and Will were fantastic.
03 April 2025
Jack and Will made the process very easy and fun!
03 April 2025
Jack was excellent with his communication and he and Will took a lot of care to go though the finance details and then the vehicle handover. An excellent experience.
30 March 2025
Fantastic. Some hiccups with a new system but understandable.
29 March 2025
Great experience
27 March 2025
I was kept up to date on when car was ready and everything I needed to do on the day of collection.
26 March 2025
Great from first meeting- didn't come over too pushy/ salesy and very knowledgeable on all MINI aspects
25 March 2025
Everything I asked for was delivered ahead of time.
23 March 2025
Faultless
15 March 2025
Seamless from start to finish.
14 March 2025
Well presented showroom, attentive staff.
14 March 2025
Joe Mason was exceptional in his support
07 March 2025
Friendly and helpful service
07 March 2025
Suportive team
27 February 2025
Great customer service - Joe Mason at Stratford Mini was really good, informative and very detailed. Kept me up to date on the whole process
25 February 2025
Everyone was very nice and friendly
25 February 2025
Ben was so easy to talk to and very helpful
23 February 2025
every thing went as planned
20 February 2025
Pleasant surroundings and friendly staff
12 February 2025
The staff did not rush us into a decision
09 February 2025
Communication could be better
06 February 2025
Staff were pleasant, enthusiastic and knowledgeable.
05 February 2025
1. Ordering process very easy. . 2. It was useful knowing that we could contact Will Lewis with any queries and he kept us updated on progress.
04 February 2025
Our third purchase from here and as before a friendly and warm welcome. Relaxed atmosphere and an enjoyable experience.
19 April 2025
Zach explained everything clearly kept me updated
19 April 2025
The only reason it's not 5 stars is because it looks like someone cleaned the inside of my windows with a cheese sandwich! But Becky was great at keeping me up to date about the progress and my car is running very well
16 April 2025
Satisfied as stated above
16 April 2025
All good, No problems
15 April 2025
Efficient
14 April 2025
Service was excellent
14 April 2025
Friendly staff, didn't have to wait and the car came back clean.
14 April 2025
Great service and comfortable to wait inside whilst your car is being serviced.
13 April 2025
My car is always well serviced
12 April 2025
Great service.
12 April 2025
Very - Zach was very helpful and approachable and kept me up to date with my service
11 April 2025
I am happy with the quality of the work done and happy that Sytner Stratford took good care of my car. However, the communication from Becky was poor and despite booking in my car for 9am, the inspection was not done till 4pm leaving me car-less.
11 April 2025
Service dashboard indicator not reset and rear fog light warning when driven away from Stratford Mini. Returned following Saturday for both to be corrected - no charge for new bulb which is good.
10 April 2025
Having been told the car would be cleaned, and despite it being with you all day, it wasn't (I feel sure this also happened the last time I brought it in, so why offer?!). It's not particularly convenient to bring it back 'another time'.
10 April 2025
As already stated
10 April 2025
Easy to book online and happy with the service carried out
09 April 2025
Was expensive but very professional
08 April 2025
I am waiting to be contacted about my ongoing oil leak
08 April 2025
Very good staff
07 April 2025
Knowledgable staff, kept informed
07 April 2025
Car ready in time and all work completed
07 April 2025
Good service
06 April 2025
Again good customer service,job completed well.
06 April 2025
Very good service, polite staff
06 April 2025
Helpful, friendly and extremely accommodating
06 April 2025
Text book service team from Steve and his team
05 April 2025
Really impressed
04 April 2025
Ronan was efficient and friendly
04 April 2025
As above
03 April 2025
Friendly
02 April 2025
Good customer service, friendly staff
02 April 2025
Polite and courteous on arriving and throughout time spent in showroom
02 April 2025
Top notice service from Zach on the day - who assisted with the handover, acknowledged the issues with the car and made sure I was kept updated on progress through the day. All round decent bloke!
02 April 2025
Super service.
02 April 2025
Very helpful staff, I needed an extra tyre fitting which they hadn't got in stock and so they let me borrow a courtesy car so that i din't have to wait at the dealership longer
01 April 2025
good
01 April 2025
The car was returned clean and on time.
01 April 2025
I made a recent complaint as we'd turned up for a service intervention as agreed via email and txt only which didn't work out. Roman Ferguson took over the follow up booking and got everything back on track.
01 April 2025
Very informative and always offering other free services
31 March 2025
Diagnosed and resolved issue whilst I waited
31 March 2025
As above
31 March 2025
Efficient, hassle free service.
30 March 2025
Customer service kept me fully informed of the recall progress.
30 March 2025
In and out in less than 1hr for Mot.
30 March 2025
I thought the minor service was rather expensive
29 March 2025
Great service, washed car after work done. No trouble in borrowing a courtesy car.
27 March 2025
Car not able to be washed or valeted
27 March 2025
It was smooth and well communicated.
27 March 2025
Super helpful, pleasant and friendly
27 March 2025
Very friendly & helpful
26 March 2025
Good experience
26 March 2025
Polite staff and good service
26 March 2025
Quick and efficient service and very shiny mini!
25 March 2025
I used the app to book an MOT for Aa Saturday, but arrived to find no MOT technician present on the day. Rescheduled for midweek. Arrived on time but waited more than 3 hours for the car to be returned. No updates were provided until I enquired.
25 March 2025
Staff very approachable and helpful
25 March 2025
Everything went smoothly, had the video of my car, everything completed and picked up a clean sparkling car
25 March 2025
All excellent, no problem at all
25 March 2025
Work was done quickly and i was given a great car to test out.
25 March 2025
The Service staff were very helpful and kept us informed throughout the service.
25 March 2025
I received a very good service experience.
24 March 2025
The work was carried out as described.
24 March 2025
Excellent service
23 March 2025
Really happy with the staff that I dealt with but the replacement tyres I required were not in stock, and so the garage had to hold onto my car for another 24 hours, which meant I had to rearrange another day of work as I didn't have my car
23 March 2025
Good service
21 March 2025
Superb by far the best dealership I have had dealings with
20 March 2025
Didn't have any single issue during the visit
19 March 2025
Efficient, kept up to date
19 March 2025
It was just very efficient and.
19 March 2025
MOT completed as required
19 March 2025
My car was not finished until very late, so Zack went out of his way to get the car cleaned for me himself as the valet technician had already gone home.
18 March 2025
Totally satisfied because I was welcomed by staff who were charming, helpful and knowledgeable about the work to be carried out. The showroom was bright, clean and gave the feeling of efficiency.
18 March 2025
Great service from Ronan
18 March 2025
Quick, efficient and great communication
17 March 2025
Very helpful
17 March 2025
Great service from your colleagues. Kept me up to date with progress
17 March 2025
Lady on reception was rude about the MOT booking upon arrival. Forcibly stating that the MOT was not free when it was provided as part of the sale. After checking the system and being proved wrong, they stated
16 March 2025
All fixed and back on the road.
16 March 2025
Just the price is higher than other. Only negative point is about the price.
15 March 2025
As above
15 March 2025
Because I was very happy
14 March 2025
Car was sent back with all the work required completed Staff had time to discuss the service and were professional
13 March 2025
Zach was lovely and pleasant and conversational which I think, with experience, will make him an excellent advisor. My disappointment came when I was advised I needed 2 new tyres and only given one quote of £229 each. I paid £90 elsewhere.
12 March 2025
All staff in this centre were excellent and welcoming
11 March 2025
Great service, very attentive and took time to explain everything well
11 March 2025
Quick to resolve any issues
11 March 2025
Efficient and completed within the time scales advised at the time of scheduling the appointment. Staff all very professional and very helpful, and continued to provide updates throughout the duration of the appointment.
11 March 2025
Excellent customer service.
11 March 2025
Work was completed on time and to the quote for the works. Being able to wait in comfort and have access to drinks & toilet is appreciated.
10 March 2025
They went above and beyond to help me!
10 March 2025
Very pleasant experience.
09 March 2025
I was dealt with very professionally, I was provided with all the necessary information about the service I had scheduled. I also appreciated the progress updates I received while I waited.
07 March 2025
They done what car exactly need
07 March 2025
Really pleased
07 March 2025
The absolute best care from the staff So impressed - what a team
07 March 2025
Service completed and a car wash included
06 March 2025
Very helpful staff
06 March 2025
Very good experience from start to finish.
06 March 2025
The gentleman who looked after me was amazing, professional & friendly, first class
06 March 2025
The two young men who looked after me whilst my Mini was receiving attention were excellent, they were both helpful and polite.
06 March 2025
Quick & efficient
06 March 2025
As required
06 March 2025
I felt that nothing was too much and every question I asked was answered in detail.
06 March 2025
Friendly and efficient
27 February 2025
Excellent service. Very knowledgeable team
27 February 2025
Everything ok
27 February 2025
I have always been very happy with the service and help given when my car has been in for service although this time there was a problem with the timings I booked for 12.30 and confirmed but was informed when I arrived I was booked in for 11am
27 February 2025
Very helpful
24 February 2025
Advised regularly of needs for vehicle. Updated and kept informed politely
24 February 2025
Simple and straightforward
24 February 2025
Very satisfied
24 February 2025
Great service and informative staff!
23 February 2025
Everything was made super easy by the people who I dealt with
23 February 2025
As above
22 February 2025
very efficient
22 February 2025
Had a problem with the car on a Saturday morning and the service manager found me a loan car, Senior technician Luke has put himself out on a number of occaisions to come and talk to me and read error codes without an appointment to sort the problem
22 February 2025
It took a little longer than I thought it would.
20 February 2025
Loan car filthy, rubbish communication. Already sent full complaint
19 February 2025
Staff friendly & attentive
19 February 2025
No issues with the service
19 February 2025
Friendly knowledgeable staff
19 February 2025
My car had a service and mot. The points mentioned in the mot were explained and the bill was not horrendous ??
18 February 2025
From booking the car for a service to collecting afterwards was a very professional straight forward experience. Just as it should be.
17 February 2025
As above
17 February 2025
See above
17 February 2025
Brilliant from start to finish
17 February 2025
All the above really, but I particularly like the customer facilities and atmosphere. I was also impressed with the way Ronan kept me updated on the progress of my service in a friendly and relaxed manner. He even made me a coffee.
17 February 2025
I was well looked after,
13 February 2025
As I said you said I would get my car washed too but didn't
13 February 2025
This visit was good although this hasn't always been the case.
13 February 2025
Used to get much better service from Mini and Rybrook would collect the car and return it.
13 February 2025
Car dropped and collected on time
13 February 2025
Left waiting at reception, despite members of staff being seeing me there Still awaiting a valuation for my car
12 February 2025
My car was serviced quickly and given a lovely clean
12 February 2025
The service of my Mini was carried out without issues. However, no visual safety inspection report was available and no video was forwarded. I gave this feedback to Sytner and have had no response.
12 February 2025
Job sorted OK. Even the boss dropped me into Stratford while me car was being repaired.
12 February 2025
Was happy with advice
11 February 2025
Generally good service but disappointed that the home pick up and drop off service has been discontinued. The personal touch has gone unfortunately
10 February 2025
Service was fine.
10 February 2025
Fast and efficient
10 February 2025
I was asked if I had seen the video when I picked the car up but I hadn't, thought I must've missed a notification. Got a follow up call and I mentioned it. He said he would send me a link but then got an email saying there was an issue
10 February 2025
Its the first time Ive been sent the video review which was great to see. Also the online progress tracker was helpful.
10 February 2025
Addressed issue with car, good overall experience.
09 February 2025
Helpful frontline staff
09 February 2025
Everyting completed, the technician forgot to uodate my service book, but the front desk guy sorted this quickly. I also appreciated power washing
08 February 2025
Very professional, attentive and caring experience
06 February 2025
Steve, the service manager is great.
06 February 2025
Everything completely on time as work as promised
06 February 2025
All staff were very helpful.
04 February 2025
Brilliant service and not overly expensive
04 February 2025
Great front of house crew
03 February 2025
Abby was great and communicated all steps
03 February 2025
From start to finish I was kept in the loop reading my cars service
03 February 2025
A welcoming showroom with friendly staff. Good communication. We had a discussion about the cost of one car part. Sytner, have trust in your staff, they are doing a great job. No issues, all good.
02 February 2025
Just great service and very welcoming . Would recommend
01 February 2025
I was kept informed. Everyone was helpful. However, an additional problem was found that should probably have been picked up on my service / MOT just over a month previously.
31 January 2025
Kept informed about what's happening with my mini. All questions answered
10 April 2025
everything went smoothly. All our questions were answered